Simon - Leveraging In-Store Returns 2021


—Returning goods purchased online to store instead of the distribution center reduces carbon emissions by an average of 40% according to recent studies.

REDUCED PACKAGING Instead of customers sending each return separately to the distribution center, in-store returns require no packaging from customers; further, returns can be consolidated by the store and sent weekly to the distribution center. REDUCED SHIPPING COSTS The same consolidation opportunity also generates signi ! cant savings in shipping costs. Additionally, a portion of in-store returns are remerchandised in-store, avoiding shipping costs altogether. 64% of customers already believe returning an item to a store is more environmentally friendly than shipping items back via UPS, FedEx, or USPS.



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