Simon - Leveraging In-Store Returns 2021
BUTSHIFTINGSHAREOFRETURNSTOTHESTORE CANHELPOFFSETTHISDRAG
—Online returns-to-store can be be processed and bundled in-store prior to a return shipment to the distribution center.
LOWER SHIPPING COSTS
5 Units Bundled into 1 Box
5 Units Returned to Store
savings in overall return shipping costs 73% = savings in overall return shipping costs 85% =
DC
Ordered Online
Store
1 Package on 1 Truck Reduces Shipping Cost
10 Units Bundled into 1 Box
10 Units Returned to Store
DC
Ordered Online
Store
1 Package on 1 Truck Reduces Shipping Cost
—Remerchandising returns in-store saves shipping costs altogether. —72% of brands have already operationalized the processing of online retail returns through stores.
HIGHER TOPLINE SALES —Encouraging customers to return-to-store also gives brands a better opportunity to save the sale or up-sell. —71% of shoppers make a purchase when they return to store, far higher than when returning by courier or U.S. mail.
1 (Source: National Retail Federation 2020 Returns Survey Oct.-Nov. 2020)
2
Made with FlippingBook flipbook maker