Simon Sustainability Report 2021


I NNOVATIVESHOPPING At Simon, we aim to always be at the forefront of enhancing the shopping experience for our shoppers, and in doing so, we have implemented several new initiatives to seamlessly bring our shoppers and tenants closer than ever.

NEXT-GENERATION DIGITAL DIRECTORIES Located in high-traffic areas, our interactive digital directories, which are accessible and multilingual in four languages, come to life when a shopper comes within a few feet of the 65” LCD, full HD touch screen. CLICKS TO BRICKS, WITH HAPPY RETURNS &NARVAR Hassle-free services that seamlessly process online returns, refunds, and return shipping for shoppers. In 2021, we had 45 Happy Returns locations and 6 Narvar locations in place to process returns efficiently for our customers. DROPIT Less lugging, more shopping when it comes to the convenience of this on-demand package and bag handling service. Through a proprietary app, shoppers can drop off an unlimited number of bags from participating retailers at any Dropit Spot location within the center, then have them delivered to a location of their choosing later in the day for free. In 2021, we had 11 Dropit locations across the U.S. MYPARK EXPRESS PARKING Easy access upfront parking to support retailer Buy Online, Pick Up in Store (BOPIS) capabilities. These select spaces are conveniently located near key entrances and are easily accessed via the MyPark app where visitors can reserve their spot ahead of time. FILLOGIC Transforming space at retail centers into tech-enabled, micro-distribution hubs, Fillogic enables brick-and-mortar retailers and transportation providers to optimize their store locations by improving the ship-from-store process, forward-staging inventory closest to their target consumers, and unlocking same-day/next day delivery for the cost of shipping ground.


At Dadeland Mall, we bring innovation to our customers and retailers. Dadeland is the first center to offer a robotic food delivery service. The robot, created by Cartken, was an immediate hit with our tenants—and has even delivered food to the nearby hotel’s guests. The contactless robot is designed to transport goods over short distances via a web based ordering platform, pioneering a new era of robotic services and technologies. The delivery robots move autonomously and can detect and avoid moving objects within a five-meter radius, which mitigates the risk of touching unsuspecting guests. The sensors also detect when a door is opened, allowing the robot to enter the lobby and wait for the hotel guest to retrieve their food from the robot’s cargo compartment. The service was especially a success with our retailers’ employees. They no longer have to wait in line during their breaks when they visit the food court. They can order online and wait for the robot to deliver their food, better utilizing their free time.








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