Simon Sustainability Report 2021


MAKINGOURCENTERSRESILIENT CUSTOMER SAFETY In the wake of the COVID-19 disruption we have navigated the complex process of reopening and staying open, and we have always put the health and safety of our visitors, tenants, and employees first. In accordance with CDC guidelines, employees self-screen prior to beginning work, high interior touchpoint areas are frequently disinfected using EPA-approved sanitation chemicals, and business hours have been reduced to allow for enhanced workspace cleaning. As air filters continue to be cleaned and replaced regularly, we have determined that the air quality inside our properties is better than the air quality outside. The Simon Security Program is a leader in the retail real estate sector in the deployment of cutting-edge strategies and technologies. Through a rigorous, one-year-long process, the Simon Security Program received recertification under the SAFETY Act from the U.S. Department of Homeland Security (DHS). The award was announced during the 2019 OIC/Law Enforcement Summit where William “Shannon” Brown, Chief of the Commercial Facilities Section of the Cybersecurity and Infrastructure Security Agency, stated “(This is) no easy feat because the bar keeps getting raised every day. When a technology is developed and it looks good, it becomes the standard … and Simon has proven the point as a great partner.”

Simon Corporate Security is continuing its ongoing commitment to forging and expanding its public/private and law enforcement partnerships as it plans the upcoming 2022 OIC and Law Enforcement Summit, to be held in Indianapolis from September 24-26, 2022. The summit will highlight the ways that Simon’s collaborative and adaptive security strategy capitalizes on public/private partnerships and timely industry updates to achieve safety and security milestones across the Simon portfolio. Simon’s Comprehensive Emergency Management Plan (CEMP) is one component of our health and safety efforts to receive SAFETY Act certification and is the only plan to also receive DHS certification as National Incident Management System (NIMS) compliant. All Simon centers are also certified as “Storm Ready” by the U.S. Department of Commerce and National Weather Service. The Simon Operational Intelligence Center (OIC) provides a full suite of services to 72 properties and life-safety alarm systems to all Simon properties. The OIC provides a centralized approach allowing for continuity of operations and enhanced situational awareness, while providing professional customer service through standardized training and work-flow management. In 2020, the OIC obtained the prestigious Five Diamond Monitoring Center designation, further illustrating the center’s ongoing commitment to an exceptionally high degree of achievement and accountability to their customers and the communities they serve.








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