Simon Sustainability Report 2020-2021
204 properties (over 200M square feet) in the company’s portfolio achieved the WELL Health-Safety Rating™ for Facility Operations and Maintenance in 2020. Created by the International WELL Building Institute (IWBI), the WELL Health-Safety Rating is an evidence-based, third-party verified rating for all new and existing building and space types that focuses on operational policies, maintenance protocols, stakeholder engagement and emergency plans to address public health concerns now, and help organizations be better prepared for future crises. The designation, which has been confirmed by a third-party verifier, Green Business Certification Inc. (GBCI), helps WELLHEALTH-SAFETY RATEDCENTERS
instill trust and confidence that visitors and employees can return to shared indoor spaces with confidence.
Taking this initiative to be WELL Health-Safety rated has helped Simon address the challenges presented by COVID-19 while creating enhanced environments for customer experiences. The many measures that Simon has taken to support health and safety include: comprehensive emergency response protocols, implementing rigorous operational policies aimed at improving cleaning practices, and reducing respiratory particle exposure and surface contact. These measures and protocols underpin and support Simon’s achievement of the WELL Health-Safety Rating.
PRIORITIZED CUSTOMER SAFETY
SUPPORTED TENANT OPERATIONS
—Provided masks, hand sanitizer, and temperature checking to customers. —Made modifications to common areas and restroom facilities to ensure/promote social distancing. —Created on-mall signage and public announcements to promote wellness and health and safety. —Created curbside parking/pickup locations to promote a touchless shopping experience. —Created wellness protocols for Valet Services.
Created Retail & Restaurant Curbside Pickup/To Go services at all centers. —Worked with tenants to designate on-property location delivery points. —Standardized on-center marketing and wayfinding signage for customers. — Promoted new services on property website homepages and tenant landing pages, as well as email.
Simon’s response sets the expectation for health and safety standards and should serve as a blueprint for the industry. David Simon Chairman, Chief Executive Officer and President of Simon “ ”
By achieving the WELL Health-Safety Rating, Simon is raising the bar for the global retail industry and signaling to customers, visitors, and employees that their health, safety, and well-being are top priorities. Rachel Hodgdon President and CEO of IWBI “ ”
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