Simon Sustainability Report 2020-2021

INNOVATIVESHOPPING At Simon, we are at the forefront of optimizing services for our customers and in doing so, we have implemented several new initiatives to seamlessly bring customers and tenants closer than ever.

ENHANCE THE SHOPPING EXPERIENCE

ENABLE OUR RETAILERS TO CONNECT TO CUSTOMERS

NEXT GENERATION DIGITAL DIRECTORIES Located in high-traffic areas, our interactive digital directories, which are accessible and multilingual in four languages, come to life when a shopper comes within a few feet of the 65” LCD, full HD touch screen.

MYPARK EXPRESS PARKING 30-minute free parking to support retailer Buy Online, Pick Up in Store (BOPIS) capabilities. These select spaces are conveniently located near key entrances and accessed via the MyPark app. FILLOGIC Transforming space at retail centers into tech-en- abled, micro distribution hubs, Fillogic enables brick- and-mortar retailers and transportation providers to optimize their store locations by improving the ship- from-store process, forward-staging inventory closest to their target consumers and unlocking same-day/ next-day delivery for the cost of shipping ground.

CLICKS TO BRICKS, WITH HAPPY RETURNS & NARVAR

Hassle-free services that seamlessly process online returns, refunds, and return shipping for shoppers.

DROPIT Less lugging, more shopping when it comes to the convenience of this on-demand package and bag handling service. Through a proprietary app, shoppers can drop off an unlimited number of bags from participating retailers at any Dropit Spot location within the center and have them delivered to a location of their choosing later in the day for free.

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