Simon - Leveraging In-Store Returns 2021

STUDIESSHOWTHAT RETURNINGTOSTORE ISTHEGREENEROPTION

April 13, 2021 “Retailers should improve their strategic sustainability e # orts and encourage and educate consumers to be sustainable too. Sustainable options such as BORIS (buy online, return in-store) and central return drop-o # s at convenient locations reduce both costs and carbon emissions associated with returns.” Sustainability Insights: The Hidden Costs of Retail Returns https://coresight.com/research/sustainability-insights-the- hidden-costs-of-retail-returns/

April 5, 2021 “A handful of disjointed items thrown in a box and shipped to home in the suburbs involves more packaging and carbon emissions than driving to a local shop. Merchandise ordered online is also notorious for being returned at higher rates. It is widely known that apparel is particularly bad.” The O " ine Cost of Online’s Rise. https://www.adweek.com/commerce/ecommerce-brands-look-to-new- sustainability-measures-as-more-people-shop-online/

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