Simon - Leveraging In-Store Returns 2021

BUTSHIFTINGSHAREOFRETURNSTOTHESTORE CANHELPOFFSETTHISDRAG

—Online returns-to-store can be be processed and bundled in-store prior to a return shipment to the distribution center.

LOWER SHIPPING COSTS

5 Units Bundled into 1 Box

5 Units Returned to Store

savings in overall return shipping costs 73% = savings in overall return shipping costs 85% =

DC

Ordered Online

Store

1 Package on 1 Truck Reduces Shipping Cost

10 Units Bundled into 1 Box

10 Units Returned to Store

DC

Ordered Online

Store

1 Package on 1 Truck Reduces Shipping Cost

—Remerchandising returns in-store saves shipping costs altogether. —72% of brands have already operationalized the processing of online retail returns through stores.

HIGHER TOPLINE SALES —Encouraging customers to return-to-store also gives brands a better opportunity to save the sale or up-sell. —71% of shoppers make a purchase when they return to store, far higher than when returning by courier or U.S. mail.

1 (Source: National Retail Federation 2020 Returns Survey Oct.-Nov. 2020)

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