Simon - Leveraging In-Store Returns 2021

ONLINERETAILRETURNS AREAGROWINGDRAGONRETAILERPROFITABILITY

—COVID-19-induced growth in online retail is driving a corresponding growth in returns of goods purchased online.

—In 2020, online retail returns doubled to $102B . —Online return rates are as high as 40% (apparel).

—Associated supply chain costs and inventory loss are negatively impacting brand margins.

—Handling costs —Shipping costs —Inventory days

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